Kelly Therapeutic Massage: Important Policies & Procedures
Privacy Policy
All information we gather is confidential and purely to understand the client’s history as it pertains to the therapy they require.
24 Hour Cancellation & Late Policy
Our clients are obligated to contact us 24 hours in advance for cancellations. If 24 hours is not given then the client must pay a fee of $30.00 including G.S.T. for the session they missed. If a client arrives late to a session they will receive treatment during the remaining time and will have to pay for the full session.
Illness
If you are suffering from any sort of illness, please cancel your appointment, even without 24 hour notice. Call to reschedule when you are feeling better.
Receipts
We provide receipts for every service we extend to our clients so that they may submit it to their insurance company.
Gift Certificates
Gift certificates are non-refundable, and have no cash value. Please present your gift certificate in advance of treatment and confirm your gift certificate at the time of booking. All gift certificates are valid for two years after purchase, as indicated on the certificate itself.
Appointment Scheduling
Kelly Therapeutic Massage massage therapy is scheduled by appointment only. Contact us anytime to discuss your needs with a certified practitioner and reserve your spot using Visa, Master Card or any major credit card.
Cancellation Policy
If for any reason you are unable to keep an appointment please notify our office, by phone, at least 24 in advance of your scheduled session. There is a 50% cancellation fee for missed appointments without notification. Exceptions are made for illness. Clients are not required to pay a cancellation fee with a valid medical note.
Late Policy
If you arrive late for your appointment, Kelly Therapeutic Massage practitioners will provide treatment for the remaining session time only, with no fee reduction. Due to tightly booked schedules, we are unable to extend appointments beyond the originally specified time.
Insurance
Most of our massage therapy services are covered by health insurance. Please call us for more information.
First Appointments
Kindly arrive at least 10 minutes prior to your first appointment to provide health information and consult with your massage therapist regarding your condition. Contact our office for more information.
Massage Therapists
Please let us know if you would prefer a specific massage therapist that has been recommended to you or if you would prefer a male or female practitioner when you call to schedule an appointment.
Illness and Health Concerns
Kindly let us know of any health conditions, allergies and/or other concerns you may have prior to treatment. In an effort to provide a healthy environment, we respectfully request that you reschedule your appointment if you are experiencing a cold, fever, or flu, etc. This is in consideration of your health as well as the well-being of other clients and staff.
